Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to login after completing setup.

Edited doesn't have access to Jira on [redacted]

Two-step verification completed.

Password was reset.

Same fail on Chrome, Firefox & IE after verifying that all browsers were set up for cookies, etc. per Jira troubleshooting.


2 answers

0 votes
Andy Heinzer Atlassian Team Feb 21, 2020


I understand that you are trying to access Jira on that Cloud site URL, but I am unclear as to what error you are seeing here.  Is this still a problem today?  From looking at some internals that I can see, it looks like you have been able to login to the site recently since posting this.

Just curious if perhaps your account might not have been in the proper group to grant product access on that site.  In which case, one of the site-admins of that Cloud site would have had to add you to the appropriate group that grants Jira products access.

I suspect this might already be resolved, but if not, please let us know more about the specific error you are seeing, such as a screenshot and I will try to look into this further.


Side note: I have edited your post to remove your actual email address and the site name of that Cloud site.




Hello !

Can you send a screenshot of the error message you are getting?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,173 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you