Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to login after completing setup. Edited doesn't have access to Jira on [redacted]

Two-step verification completed.

Password was reset.

Same fail on Chrome, Firefox & IE after verifying that all browsers were set up for cookies, etc. per Jira troubleshooting.


2 answers

Hello !

Can you send a screenshot of the error message you are getting?


0 votes
Andy Heinzer Atlassian Team Feb 21, 2020


I understand that you are trying to access Jira on that Cloud site URL, but I am unclear as to what error you are seeing here.  Is this still a problem today?  From looking at some internals that I can see, it looks like you have been able to login to the site recently since posting this.

Just curious if perhaps your account might not have been in the proper group to grant product access on that site.  In which case, one of the site-admins of that Cloud site would have had to add you to the appropriate group that grants Jira products access.

I suspect this might already be resolved, but if not, please let us know more about the specific error you are seeing, such as a screenshot and I will try to look into this further.


Side note: I have edited your post to remove your actual email address and the site name of that Cloud site.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

1,088 views 2 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you