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Unable to invite user with Out-of-office message


Hello, I am trying to invite a user to JIRA cloud, from my own organization's AD, but I am receiving this error  : 

We were unable to send any invites because one or more accounts you invited are disabled. Remove these accounts from your invite and try again

I have successfully added 4 other users today, but I cannot add this one specific user.  The account is definitely not disabled in AD.

  The only thing I notice is that this user has an Outlook out-of-office message turned on and is automatically declining invitations.   Could this be the issue ? 




1 answer

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 15, 2022

@Jeff Perreault -

Welcome to the community.  It should not be affected by your customer's out of the office setup.  At this time, you should contact Atlassian Support ( so they can look into the backend logs to troubleshot further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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