Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to create Atlassian Admins and Jira admins since adding jira helpdesk to our plan, Why?

We recently added the 15 Jira Helpdesk licenses to our plan and for some reason this has affected our ability to create Atlassian admins and Jira Admins. Before adding the jira helpdesk we were able to add as many people to admin Atlassian, Confluence and Jira. Now we can only 15. It seems like the Jira Helpdesk licenses have created an umbrella that Atlassian admins and Jira admin fall under and we can't go over 15 on anything. Please help.

1 answer

0 votes

Hello Gideon,

Thank you for reaching out to Atlassian Community!

When we add a new product to our site, by default all new users will receive a license for this product or administrators automatically receive a license as well when adding the group site-admins or administrators, for example.

To fix this, it's necessary to remove the admin's groups from the product access.

Click on Screen Shot 2020-03-09 at 17.10.09.png > Administration or Screen Shot 2020-03-09 at 17.19.50.png> User management.

Then click on Products access and remove the groups and let only jira-servicedesk-users. 

Screen Shot 2020-03-09 at 17.11.00.png

Please, give it a try and let us know how it goes.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

117 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you