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Unable to connect to gsuite

Ben Huxley
Ben Huxley Nov 16, 2020

I'm getting an error in the atlassian access Directory -> G Suite page saying "Unable to Connect with G Suite - we don't recognize your credentials". When I click "reconnect to gsuite", and authenticate with Google, an error quickly pops up "not okay: nonOrgTenantsExist". How do I get past this error so that setup options become available? 

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Jonathon Yu
Jonathon Yu Atlassian Team Nov 17, 2020

Hi Ben, can you raise a ticket with this issue for our support team? I've never come across an issue like this before, and it sounds like something we'd want to investigate.

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Identity Manager
Atlassian Access
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Avni
Avni
Published in Atlassian Access

We're launching improved navigation for admins

Hi Atlassian Community, My name is Avni Barman and I am a Product Manager on the Atlassian Access team! One of my top priorities is to help make the administrator's life easier through improved pro...

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