Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to connect to gsuite

I'm getting an error in the atlassian access Directory -> G Suite page saying "Unable to Connect with G Suite - we don't recognize your credentials". When I click "reconnect to gsuite", and authenticate with Google, an error quickly pops up "not okay: nonOrgTenantsExist". How do I get past this error so that setup options become available? 

1 answer

0 votes
Jonathon Yu Atlassian Team Nov 17, 2020

Hi Ben, can you raise a ticket with this issue for our support team? I've never come across an issue like this before, and it sounds like something we'd want to investigate.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

98 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you