Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,559,041
Community Members
 
Community Events
184
Community Groups

Temporarily disabling 2FA when a user has changed their mobile

Mel Brooker
Mel Brooker Apr 01, 2021

Hi All,

Wondering if someone can help.

I am the Admin for our Atlassian account. Recently one of our users has changed their mobile phone which had the Authenticator App on. 

We need to temporarily disable his 2FA so he can link his new phone to his atlassian account. 

I cannot find a way to do this since now everything is down as a policy.

Please can someone help?

 

Answer
Watch
Like Deleted user likes this
665 views

1 answer

0 votes
Dave Meyer
Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 02, 2021

Hi @Mel Brooker ,

Try checking the "You can temporarily exclude users from two-step verification" section of the page here: https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/

Reply

Suggest an answer

Log in or Sign up to answer
Identity Manager
Atlassian Access
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

See all events