Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Sync custom attributes from Okta


All users and groups are being provisioned from Okta with the Atlassian Access product and there are some standard fields like department, job title, etc. that are being properly synced from Okta to our Atlassian Cloud account, that is great, that works. The problem is that I'd like to sync a specific custom field from Okta which is manager email and use it as a user attribute to fill the approver field on Jira Service Desk with an automation rule. Is that possible without using a custom script, another add-on or doing some dark magic???, can I just try to push any custom field from Okta and it will get stored in the user's attributes?? 


2 answers

1 accepted

0 votes
Answer accepted

Currently, Jira Cloud (Access) does not allow syncing of custom attributes beyond User Name, Email and groups.

As Atlassian integrates Insight into the cloud offering, maybe this will change.

HI, Michael, as we see your response was in September 2020, can you please check if there are any updates regarding this question? We have the same case where we have to map the manager attribute from Okta to the Atlassian profile. Are there any options to map custom attributes from Okta now? Thank you very much in advance.

Like Aaron Cook likes this
Amaresh Ray – Multiplier
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 15, 2021

@Marat Take a look at this app on the marketplace, which can sync and display the manager attribute from Okta in Jira:

Hello Steiner!!

We are trying to sync OKTA attributes with Jira user properties so we can use this data in custom fields.
Can this be done?
In your question you indicate that you have standard fields that are correctly synchronized from okta to atlassian cloud, how does this happen? Where are they synchronized and how is it used? How do I know if they are standard fields or a custom field?

Thanks a lot!!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events