I have requested a recovery link numerous times but it doesn't work. I simply get the above message when attempting to log in. I only just signed up, so is there perhaps some sort of waiting period before my account will be successful?
Thanks for your mail. I believe it's Jira and Confluence that I need. I received an e-mail from Atlassian <firstname.lastname@example.org> stating that "Nancy Stephan has invited you to Jira". I clicked on the Join Them Now link and created an account. Then, I tried to login using the "Already have an account?" link. After it tells me "Something went wrong while attempting to validate your credentials" I click the "Can't log in?" link and then "Send recovery link" button.
Hi, turns out it was just a browser issue. My company prefers we default to Internet Explorer and silly me didn't even think to try a different browser. It works in Edge so far, so I guess we can consider this closed. Thanks for your prompt attention. Much appreciated.
I've tried to replicate this on my own, as I've seen other users mention the same problem, but I wasn't able to. So it could have something to do with your IE settings.
You can try in IE 11 with Compatibility View, and see if you can get around it that way, otherwise I would continue to use Edge.
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