Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,553
Community Members
 
Community Events
185
Community Groups

SSO using SAML is failing for a particular user in JIRA Cloud version

We have SAML enabled with our JIRA Cloud version.   We use SecureAuth as our IDP.  All users are working except for this one user.   We have checked this uses credentials and details in Active Directory and everything looks good.

 

How do we troubleshoot this with a tool?

 

In the server version of JIRA, we do not have access to logs.  We enabled SAML tracer and what we are passing back to Atlassian looks good.

1 answer

Here's more information from SAML Tracer.

 

Below are the attributes we are sending to Jira after authentication . Can you please check with Jira support to check the issue on their side. Jira may be using the old email address and trying to update new email address( https://id.atlassian.com/error?client_id=tDP5by46cc3gEck7d2vbHZsqsfrDK6t9&connection=saml-7ae37c2c-7bae-440c-a85c-3a2d1b15b291&lang=&error=access_denied&error_description=handle-linked-saml-users%3Aupdate-linked-primary-user-email-failed-400&tracking=191a59847de180b56eb2)



<saml:NameID Format="urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress">Kenneth.Garza@OfficeDepot.com</saml:NameID>
<saml:SubjectConfirmation Method="urn:oasis:names:tc:SAML:2.0:cm:bearer"><saml:SubjectConfirmationData NotOnOrAfter="2018-07-17T19:12:40.623Z"
Recipient="https://auth.atlassian.com/login/callback?connection=saml-7ae37c2c-7bae-440c-a85c-3a2d1b15b291"/></saml:SubjectConfirmation>
</saml:Subject>
<saml:Conditions NotBefore="2018-07-17T18:07:40.623Z" NotOnOrAfter="2018-07-17T19:12:40.623Z">
<saml:AudienceRestriction>
<saml:Audience>https://auth.atlassian.com/saml/7ae37c2c-7bae-440c-a85c-3a2d1b15b291</saml:Audience>
</saml:AudienceRestriction>
</saml:Conditions>
<saml:AuthnStatement AuthnInstant="2018-07-17T18:12:40.623Z" SessionIndex="A510efe3f">
<saml:AuthnContext>
<saml:AuthnContextClassRef>urn:oasis:names:tc:SAML:2.0:ac:classes:AuthenticatedTelephony</saml:AuthnContextClassRef>
</saml:AuthnContext>
</saml:AuthnStatement>
<saml:AttributeStatement>
<saml:Attribute Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname"
NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">
<saml:AttributeValue>Kenneth</saml:AttributeValue>
</saml:Attribute>
<saml:Attribute Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname"
NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">
<saml:AttributeValue>Garza</saml:AttributeValue>
</saml:Attribute>
<saml:Attribute Name="http://schemas.xmlsoap.org/ws/2005/05/identity/claims/upn"
NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">
<saml:AttributeValue>108206</saml:AttributeValue>
</saml:Attribute>
<saml:Attribute Name="Email" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">
<saml:AttributeValue>Kenneth.Garza@OfficeDepot.com</saml:AttributeValue>
</saml:Attribute>
</saml:AttributeStatement>
</saml:Assertion>
</samlp:Response>


             

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events