Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

SSO Setup Failed ... can't login to open a ticket

Randy Knight
Randy Knight January 10, 2020

I'm working on setting up SSO with Azure AD.  Azure AD says everything is correct on their side and to contact Atlassian. I have the SAM request and response and many screenshots.  But because I can't login to the support site, I can't open a ticket.  

Answer
Watch
Like Be the first to like this
549 views

2 answers

1 vote
Ramon Macalinao
Ramon M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2020

Hey Randy, 

You can use the Can't Log in? link in https://id.atlassian.com. Send a recovery email to your Atlassian Access org admin email address. The recovery email should have a magic link to get you back into Atlassian. From there you can disable your SSO setup to recover or create a support case. 

Reply
0 votes
Ed Letifov _TechTime - New Zealand_
Ed Letifov _TechTime - New Zealand_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
January 10, 2020

Have you tried registering a throwaway address on a some public mail provider and logging a ticket with that?

Reply

Suggest an answer

Log in or Sign up to answer
Identity Manager
Atlassian Access
TAGS
AUG Leaders

Atlassian Community Events

    See all events