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SSO Setup Failed ... can't login to open a ticket

Randy Knight January 10, 2020

I'm working on setting up SSO with Azure AD.  Azure AD says everything is correct on their side and to contact Atlassian. I have the SAM request and response and many screenshots.  But because I can't login to the support site, I can't open a ticket.  

2 answers

1 vote
Ramon M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2020

Hey Randy, 

You can use the Can't Log in? link in https://id.atlassian.com. Send a recovery email to your Atlassian Access org admin email address. The recovery email should have a magic link to get you back into Atlassian. From there you can disable your SSO setup to recover or create a support case. 

0 votes
Ed Letifov _TechTime - New Zealand_
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January 10, 2020

Have you tried registering a throwaway address on a some public mail provider and logging a ticket with that?

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