I am in the process of assisting a customer that works within my Department to setup up their instance of Atlassian ( https://emseducationsa.atlassian.net/) in Okta.
Okta has an out of the box SAML template, and I do no have access to their Atlassian Admin Portal, but the customer insits they do but they say they cannot see the "domain" section from their end.
The OKTA SAML instructions I have found looks pretty self explanatory, but from a video I Found - https://www.youtube.com/watch?v=N3VrBAoQAWE
It says the first steps are to verify the domain, download some verification file and then upload to the root of the domain? - This part has lost me.
Any assistance would be greatly appreciated.
Welcome to the community!
Let's start breaking this into small steps so we can solve it one at a time.
I would start asking to be given admin rights, so you can access their admin page to check this. In case they insist on not providing you the admin rights, I would request an image of what they see when accessing admin.atlassian.com. It is good to double check that they are accessing their org page to check for the Directory option.
I would say the steps are:
I strongly recommend checking both the documentation and also the videos below:
Please give it a try and let me know how it goes.
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