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SAML Configuration with Okta

Stefan I'm New Here Jun 01, 2022

Hi, 

I am in the process of assisting a customer that works within my Department to setup up their instance of Atlassian ( https://emseducationsa.atlassian.net/) in Okta.

Okta has an out of the box SAML template, and I do no have access to their Atlassian Admin Portal, but the customer insits they do but they say they cannot see the "domain" section from their end. 

The OKTA SAML instructions I have found looks pretty self explanatory, but from a video I Found - https://www.youtube.com/watch?v=N3VrBAoQAWE 

It says the first steps are to verify the domain, download some verification file and then upload to the root of the domain? - This part has lost me. 

Any assistance would be greatly appreciated. 

Thanks, 

Stefan

1 answer

1 vote
carlosughini Community Leader Jun 01, 2022

Hi Stefan,

Welcome to the community!

Let's start breaking this into small steps so we can solve it one at a time.

I would start asking to be given admin rights, so you can access their admin page to check this. In case they insist on not providing you the admin rights, I would request an image of what they see when accessing admin.atlassian.com. It is good to double check that they are accessing their org page to check for the Directory option.

I would say the steps are:

  • Access the Atlassian organization that owns the Jira/Confluence instance
  • Claim the domain
  • Verify the domain by adding the TXT information to the DNS
  • Configure SAML

I strongly recommend checking both the documentation and also the videos below:

Please give it a try and let me know how it goes.

Kind regards,

Carlos

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