Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SAML Configuration with Okta

Stefan I'm New Here Jun 01, 2022


I am in the process of assisting a customer that works within my Department to setup up their instance of Atlassian ( in Okta.

Okta has an out of the box SAML template, and I do no have access to their Atlassian Admin Portal, but the customer insits they do but they say they cannot see the "domain" section from their end. 

The OKTA SAML instructions I have found looks pretty self explanatory, but from a video I Found - 

It says the first steps are to verify the domain, download some verification file and then upload to the root of the domain? - This part has lost me. 

Any assistance would be greatly appreciated. 



1 answer

1 vote
carlosughini Community Leader Jun 01, 2022

Hi Stefan,

Welcome to the community!

Let's start breaking this into small steps so we can solve it one at a time.

I would start asking to be given admin rights, so you can access their admin page to check this. In case they insist on not providing you the admin rights, I would request an image of what they see when accessing It is good to double check that they are accessing their org page to check for the Directory option.

I would say the steps are:

  • Access the Atlassian organization that owns the Jira/Confluence instance
  • Claim the domain
  • Verify the domain by adding the TXT information to the DNS
  • Configure SAML

I strongly recommend checking both the documentation and also the videos below:

Please give it a try and let me know how it goes.

Kind regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

Atlassian Access Demo Q&A Recap

Hi Community! Thank you to all who joined our ongoing monthly Atlassian Access demo! We have an engaging group of attendees who asked many great questions. I’ll share a recap of frequently ask...

1,160 views 4 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you