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SAML Configuration with Okta


I am in the process of assisting a customer that works within my Department to setup up their instance of Atlassian ( in Okta.

Okta has an out of the box SAML template, and I do no have access to their Atlassian Admin Portal, but the customer insits they do but they say they cannot see the "domain" section from their end. 

The OKTA SAML instructions I have found looks pretty self explanatory, but from a video I Found - 

It says the first steps are to verify the domain, download some verification file and then upload to the root of the domain? - This part has lost me. 

Any assistance would be greatly appreciated. 



1 answer

1 vote
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 01, 2022

Hi Stefan,

Welcome to the community!

Let's start breaking this into small steps so we can solve it one at a time.

I would start asking to be given admin rights, so you can access their admin page to check this. In case they insist on not providing you the admin rights, I would request an image of what they see when accessing It is good to double check that they are accessing their org page to check for the Directory option.

I would say the steps are:

  • Access the Atlassian organization that owns the Jira/Confluence instance
  • Claim the domain
  • Verify the domain by adding the TXT information to the DNS
  • Configure SAML

I strongly recommend checking both the documentation and also the videos below:

Please give it a try and let me know how it goes.

Kind regards,


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