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Reset security policy

Bertin Namoc Vega
Bertin Namoc Vega Jun 20, 2021

I have an account with the subdomain "https://bertinnv.atlasian.net" associated with the email bnamoc@bertin.pe in this account in the security policies SSO was configured with SAML with azure but I have an error when logging in due to problems with azure AD and I can't access the account. There is some way or method to restore the configuration to enter with username and password. Thank you very much for your attention

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Bertin Namoc Vega
Bertin Namoc Vega Jun 20, 2021

@Sandy could you support me

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Bertin Namoc Vega
Bertin Namoc Vega Jun 21, 2021

@Sandy I will appreciate your support

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Sandy
Sandy Atlassian Team Jun 21, 2021

Hey @Bertin Namoc Vega please put in a support ticket and our team can provide options to help you get back in. You may need to raise a request with an alternative account and add your company email address as a participant.

As you're going through the set up, use authentication policies to test a SAML configuration on a small subset of users before rolling it out to your whole organization to prevent a similar lock-out situation.

Hope this is helpful!

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Bertin Namoc Vega
Bertin Namoc Vega Jun 21, 2021

Thanks for answering. Register ticket CA-1407916. Thanks for the support

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