Remove org&site-admin as a site-admin

[Sen Xu]

"This user is a organization administrator, and their privileges cannot be modified."

I have searched and looked at all post relevant to this topic and nothing works. The only potential solution was to trigger a password reset but we also have turned off the org/site-admin's email from our company email server.

I am not on the free tier, I am part of a company that is using the paid tier version of JIRA Cloud.

[JimmyVanAU · Accepted solution]

Hi Sen,

Have you managed to resolve this? To avoid users locking themselves out, organisations must always have at least one admin. If this user has left your company and their (Atlassian) account is inactive, then Atlassian should be able to help. Raise a support ticket at support.atlassian.com.

If the user is still active, then s/he will need to transfer the organization admin rights to another user first.

Cheers, Jimmy

[Sen Xu]

No it hasn't been resolved. Our org have several admins, however I think Atlassian differentiate "ORG&SITE Admin" from "SITE Admin". We only have one "ORG&SITE Admin" and this person's email even has already been deactivated, where we have several SITE Admin (me being one of them).

I don't know the difference between an ORG/SITE Admin from a SITE Admin but right now I cannot add a different user to an ORG/SITE Admin, indicating that the ORG/SITE admin probably has more right than just a SITE admin.

I just submitted a ticket to support.