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Remember Me doesn't remember us

We tick 'Remember Me' when logging in, but are forced to log in again when the browser sessions closes.

This is happening to all of our users, regardless of whether they log in with Google Apps or the native Atlassian login credentials.

Happens on both Firefox and Chrome, and cookies are enabled. I see that there have been some changes to the 'Remember Me' functionality in recent releases. This started happening about a week ago -- perhaps it's tied to the latest release?

10 answers

1 accepted

1 vote
Answer accepted

Hi Nick,

Just tried to do that according to https://confluence.atlassian.com/display/JIRA/Clearing+'Remember+my+login'+Tokens and received an error message: "The functionality you just tried to use is not available in this version."

What am I missing here?

Cheers,

Sutter

Nick Mason
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 01, 2012

Ah, sorry, this is just solely within your browser, the same method you'd use to clear any other cookies. :) Not specific to JIRA.

Same for us. It simply does NOT work, whether you clear cookies or not. Period.

3 votes
Nick Mason
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 01, 2012

Hi Sutter,

You'll need to completely clear the browser cookies for your instance, and Remember Me should start working again.

1 vote
Alejandro Conde Carrillo
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 01, 2012

You can find instructions to clear your browser cache for most common browsers in this link.

I was having this problem and fixed it by making sure firefox was not deleting cookies on close. Hope it works for anyone who finds this.

any updates ?

Just to clarify, our users only had to clear their cookies once; it wasn't an ongoing setting change. We've not seen this issue recur in the year since I first raised it. Good luck!

Ditto. We have a number oif users not happy about this feature fail. ASking them to clear their cookies puts us in a very bad position.

Does "Remember me on this computer" work or not ?

Ok, sorry to open this old thread but it doesn't work for us ... flat out!

clear cookies or what not, it simply does not want to remember us. any browser, any computer, any user.

what could I be missing?

Hi Nick, Your recommendation worked like a charm. Thanks.

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