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Regarding send mail to users during the Claim accounts process?

While importing user accounts in a new Atlassian Access, is there a way to not to send mail to users during the Claim accounts process and still complete the claim accounts process.

2 answers

3 votes
Jonathon Yu Atlassian Team May 16, 2021

Hi Sandy,

We've gotten this kind of feedback from many of our customers. While the notification is something we're legally required to do, as of May 6th we've officially moved the notice into our products and to a user's Atlassian profile page. This means we will no longer be sending the notice in email form.

We hope this change improves the admin experience and makes it easier to claim domains. We are always looking to improve the admin user experience and the domain claim process, and appreciate any further feedback after this change.

The new experience is documented on our page for verifying and claiming domains: https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/

0 votes

Hello Sandy,

Thanks for reaching out to Atlassian Community!

When a domain is claimed on an Organization, users will receive a notification informing that the administrator manages their Atlassian account and they won't be able to change their email address or full name. 

Currently, it's not possible to disable this notification. There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive notifications about the feature.

Regards,
Angélica

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