Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Recreate deleted account or organization?


A while ago, I remember creating an account and registering my organization (not associated to the account I'm posting as, and its a one-man show) with Atlassian Access. At the time, I realized I was not ready to use it so I decided to delete the account and organization. Now I am interested in using Atlassian for my organization, but I cannot recreate my account or organization.

I receive the following error message:

You don’t have permission to access this content

It looks like your account has been deactivated.

We've sent you an email with details of who to contact to get more information about this.

The problem I am having is that no email is sent and have no idea what to do next.

1 answer

0 votes

Hello @kherge,

Welcome to Atlassian Community!

I searched for your full name here and I found many accounts, so I'm not sure which is the affected one. 

If the account is from a verified domain, may I know if you already contacted the administrator to check if they can reactivate your account?

Are you facing this issue when trying to access

Since the community is public, is up to you to share the email address and the Cloud URL here. As a workaround, you can post the information and then edit your reply and remove it, because we have access to the post history, so we will be able to get the information.

You can also contact our customer advocates at where only us from Atlassian and you will have access, so you can share private information. 


Hi @Angélica Luz ,

The domain is and I am the administrator. The administrator account is receiving this error.

Thank you for the details, @kherge.

We were able to check here that the account was deactivated by the Org administrator, so they must activate your account again.

{"deactivatedInfo":{"deactivatedBy":"","deactivatedOn":"2020-03-30T03:24:20.045Z"},"blockedBy":{"type":"orgAdmin","reason":"Blocked by Org admin"},"auth0User":true}

I saw that you talked with our support a while ago and it was related to another account where I found a block and I removed it:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 - gsmtp

If you are the Org administrator or know who they are, it's necessary to go to > Directory > Managed accounts and reactivate the account.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

127 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you