"Action required: We can no longer verify one of your domains" - but I filled in the information

[Tim Garthoff]

Hello,

I get the mail 'Action required: We can no longer verify one of your domains' over and over again. It tells me:

"We're no longer able to verify one of your organization's domeins:  example.com"

I check the DNS TXT record and it is filled in correctly. Even more, when I press the button to verify my domain in the admin screen it also passes the test. However, after a week or so I always get the same mail that there is an Action required. 

After the mail is received I always so in the admin screen that my example.com domain is not verified. With the button to verify. 

What can I do to solve this infinit loop of verification?  

[Jimmy Seddon · Accepted solution]

Hi @Lukas Smith,

Welcome to the Community!

I'm going to assume that at the same time you have created your organization, you have also signed up for one of the the Atlassian products.

You are going to want to start by selecting the product or site you wish to manage from the left-hand menu (such as the jira/confluence instance you created).

From there you should immediately be taken to the user and group management page where you have the option to invite users and create groups.  You will also be able to click on individual users to see what they have access to.

If you are actually talking about the "Atlassian Access" product which allows you to link your company's authentication (AD, Okta, G-Suite, etc.) to the Atlassian Cloud products for SSO authentication.  You will want to start by going into the "Directory" option on the left-hand menu and then clicking on "Domains" to start the process of claiming all accounts with your company email domain.

More information about setting up Access can be found here: https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html

I hope that helps!

-Jimmy

[Lukas Smith]

Thank you for the response.

I did not sign up to  "Atlassian Access" but only for admin.atlassian.com.

As for my need .. I want to know which co-workers also have access to my organization on  admin.atlassian.com ?

Also I would like to be able to give access to some co-workers and it is again not clear to me how to do this.

[Jimmy Seddon]

Under Settings->Administrators you will see everyone who is also able to access the organization site.

I think that's what you are asking for.

-Jimmy

[Lukas Smith]

oh thx .. not sure how I missed that.