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deleting an account for merge vs. site domain

thomas menzel
November 13, 2019

TLDR

When i delete an account, what happens to the site domain (eg https://mysite.atlassian.net/)

  • Will i be able to re-use it ?
  • How long will it take to become available again ?
  • If not, what other options do i have ?

 

MY STORY

hi,

i got 2 accounts lets name then A and B:

A is fairly old and uses only bitbucket AFAIK, the other i just created recently to give the free plans for jira and confl. a spin. however, for B i added a site domain, ie https://mysite.atlassian.net/.

After feeling satisfied with my test drive i wanted to merge both accounts just to find out that this is not possible, nor can i change the emails to the same of the other account:

 

> Your email change request could not be processed because a-account@email.com is already associated with another Atlassian account.

 

Ok, i thought: B just contains test data; let's delete it :muhaha:

but before i did, it occurred to me: gee, i'd like to use https://mysite.atlassian.net/. on  A!

So here comes the question for you:

$(goto: TLDR)

 

BONUS QUESTION

Note: i guess there is also the option to delete A and move the bitbucket repos to B beforehand. However, this seems like more work and also i bet i will lose the back links to my repos and other interaction of my user in A, right ?

 

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 11, 2021

Hello Henrique,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I saw that you were able to log in today and created a ticket with our support team.

If you face this issue again, the best option is to contact our support team on support.atlassian.com/contact, since from Community there is nothing much we can do. We can see the details of your account and site, but only through the ticket, we can ask for your consent to access your site. 

Since the issue was resolved, feel free to share the resolution here to help other community members that may face the same issue.

Kind regards,
Angélica

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