Where is the Atlassian Cloud G Suite Add-on in Gmail?

[Chris Miller]

I added the G Suite Add-on and see that it's enabled for everyone in the domain, but even after refresh I don't see the Atlassian Cloud option in the sidebar. How do I enable the button in users's side bar in Gmail (the bar on the right)?

[Angélica Luz]

Hello Heather,

Welcome to Atlassian Community!

When using Organizations, currently, only Org admins can add other Org admins, that's why you can see the option to add Administrators on the Org from Site #1 and can't access the option on Site #2. 

I saw that you created a ticket with our support regarding this and it's the best option because there you can share the emails and we also can share private information to confirm the accounts that need to be added as Org admin and billing and technical contacts.

If there is anything else we can do, please let us know.

Regards,
Angélica