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Unable to modify user account

Michelle Scott
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February 27, 2019

I am one of the site administrators and I cannot modify user details. I noticed one of our users password replaces her name on her account. I do not have the option to edit the account. 

The email address is greyed, her name is greyed - even the button to suggest that she makes the changes to her account is grey. How can it be modified. 

This article did not help because I don't have access to "edit" 

https://confluence.atlassian.com/cloud/administer-managed-accounts-for-an-organization-873871203.html

This article also did not help

https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html

 

Please advise, 

Michelle Scott

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