Unable to login to new Atlassian Cloud UI

[B. Dobbins]

A co-worker is unable to login to the new Atlassian Cloud GUI.  None of my other co-workers (about ten of us) have any problem.  He's not a new employee.  He browses to "our usual" URL (https://COMPANY.atlassian.net/wiki/, where COMPANY is the name of our instance).  He enters his login & return.  After a wait, he enters his password and return.  After an even longer wait, the page returns with "ERROR The request could not be satisfied ... CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection".

Feels like a time out ... The same thing happens if he tries to login to a browser on my laptop, so it doesn't seem like something specific to his environment.  Nothing has changed in his user account.

Suggestions / help appreciated.

[Angélica Luz · Accepted solution]

Hi @Valerio Chang,

Thank you for reaching out to Atlassian Community!

The ticket creation depends on your role and your Cloud plan.

If you are a site administrator or a trusted user of a Standard or Premium Cloud site, you can raise a request on support.atlassian.com/contact.

In case you are not an administrator or you are using a Free site then you will be redirected to community where we can help you.

With this said, if you are using a Free site, feel free to let us know more details about the issue you are facing, so we can proceed with the fix.

Kind regards,
Angélica

[Valerio Chang]

I am trying to transfer the site 

- https://gearset-cse.atlassian.net/
- https://gearset-clean-se.atlassian.net/

to my organisation

Both getting the "Failed to perform action at this time. Please try again later." error, can you help unblock the transfer? Thanks! 

[Angélica Luz]

Hi Valerio,

I removed what was blocking the transfer and it should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[Valerio Chang]

Thank you so much!

[Valerio Chang]

Hi Angelica, can I also ask for I would like help with transferring the site on https://gearset-us.atlassian.net/ to my organization https://gearsethq.atlassian.net/?

The application currently says "This feature is unavailable for your organization. To transfer your products to another organization, contact support and raise a ticket under the category Technical issues and bugs."

[Angélica Luz]

Hi @Valerio Chang,

Sorry for the late response here. 

I disabled the vortex mode on your site and the transfer should work now.

Regards,
Angélica

[Valerio Chang]

I'm trying, but the [Transfer products] button is still greyed out.

[Angélica Luz]

Hi Valerio,

This is happening due to the blockers on the list. You need to follow those steps in order to proceed and transfer the products from one Org to another.

While you don't remove SSO, domains, API keys, and so on, it won't be possible to transfer the products.

Regards,
Angélica

[EASYGOBAND]

To whom it may concern,

In my organisation we are having the same issue, we have tried to contact you via email on several occasions, however, we still haven't heard back from your support team.

''This feature is unavailable for your organization. To transfer your products to another organization, contact support and raise a ticket under the category Technical issues and bugs.''

The objetive is transfer the product to the other domain:
goguest-easygoband to easygoband

Can you possibly help us? Thank you in advance.