Unable to Locate users by first or last name in user management

[Julian Governale]

Ive noticed in the past weeks that when reviewing a users account, i can no longer look up users by their first name or last name and occasional email address returns an account but of the time it does not.  This is especially true if the user has a username next to their account name.

Is any one else experiencing the same thing?  We do use Atlassian Access but is in the site user management section not in Atlassian Access Directory.   

This is causing extra time for us to locate user accounts and leading to a really bad experience as we have to look up account in various ways before confirming if they actually have an account or not.

Here is the example:

I want to locate the account for a user named Aleena.  I would expect searching for Aleena would return any account with that name:

But when i search for the first name, no results are found.  When i search for the full name i get the same results

For results to be returned i have to use the username next to account name now which is normally the first letter of the first name and last name but not always the case depending on the users email address it seems like.  Some accounts will be Firstname.Lastname and for outside vendors, sometimes i dont have the email just the first or last name so i have to try a combo occasionally to find the account. 

When i use the email address, it is hit or miss on returning the account.  

Any help or understanding if something has changed would be appreciated so i tell our team the best way to look up accounts. 

[Ed Letifov _TechTime - New Zealand_]

Hello, @Amit Sharma 

The new admin experience has been improved to the level that transferring in UI doesn't work anymore – this is now done via Atlassian Support i.e. raise a ticket.

If the option is still available for you – realistically it's just a logical grouping, with little change of failure in transfer.

All admins on the source org will become admins on the new org. But to enact transfer you have to be org admin in both in the first place – you will be able to see the results right away.

Not sure what would prevent you from implementing Azure AD integration, but you can always ask Atlassian Support to transfer products back?

[Dave Meyer]

This is correct, unfortunately :) Just to add context, we removed the ability to transfer sites to reduce risk and manage expectations as we progressively roll out the new user management experience, but we are working on a new version of the feature. Going through support is not intended to be permanent.