Temporarily disabling 2FA when a user has changed their mobile

[Mel Brooker]

Hi All,

Wondering if someone can help.

I am the Admin for our Atlassian account. Recently one of our users has changed their mobile phone which had the Authenticator App on. 

We need to temporarily disable his 2FA so he can link his new phone to his atlassian account. 

I cannot find a way to do this since now everything is down as a policy.

Please can someone help?

[Neill Walker]

So I'm not an expert but I just finished setting up SSO and had a user who had already created their own Atlassian site.

After claiming the domain users, you can go to Admin > Security > Discovered products and you will see products users have accessed on their own, along with their admins. You can contact the admin by email directly from that page.

Claiming the users will not affect the use of those sites in any way, so you can migrate the sites into your organization later and ask the admin to close down that site later. You can't, however, force it to close, because the user-created sites were created outside your organization.