SSO using SAML is failing for a particular user in JIRA Cloud version

[Prakash Sankaran]

We have SAML enabled with our JIRA Cloud version.   We use SecureAuth as our IDP.  All users are working except for this one user.   We have checked this uses credentials and details in Active Directory and everything looks good.

How do we troubleshoot this with a tool?

In the server version of JIRA, we do not have access to logs.  We enabled SAML tracer and what we are passing back to Atlassian looks good.

[Dave Meyer]

Hi @cmbollareddy ,

Is your question about setting up SSO for Atlassian's self-hosted products using Crowd? If so, I recommend asking your question under the Crowd category. https://community.atlassian.com/t5/Crowd/ct-p/crowd