SSOアクセス時の SetCSTファイル ダウンロードプロンプト

[Kaoru Goto]

Citrix Gatway ServiceというIdPを使用してSSOを設定しようとしています。WorkpaceというServiceにConfluenceのアイコンを公開し、ユーザーがアイコンをクリックするとSSOでConfluenceにSSOできるというものです。

https://ja.confluence.atlassian.com/cloud/saml-single-sign-on-943953302.htmlに沿ってatlassian管理コンソールでSSO設定を行い、IdP側でConfluenceのSSO設定を完了しました。しかし問題が出ております。

問題
SSO設定をしたConfluenceアイコンをクリックするとSetCSTファイルの保存の画面が出てくる。ファイルの中身は空っぽ。これを保存、またはキャンセルをすると先に進むことができます。
これが何のファイルなのかご存じの方いらっしゃいますでしょうか？また、これを回避したいのですが可能なのでしょうか？

[Angélica Luz · Accepted solution]

Hello Andrea,

Thank you for reaching out to Atlassian Community!

When verifying a domain, the total number of accounts that show are related to the ones that are already an Atlassian account. 

With that said, if there are 50 accounts from mydomain.com, but only 25 have an Atlassian account, you will be able to claim only those 25 accounts.

Using the screenshot of the documentation below as an example, if you click on Claim accounts you will see the same message informing that X Atlassian accounts use mydomain.com.

• Verify a domain for your organization

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Andrea Rodriguez]

Hi Angelica,

How is it determined when some account is already an Atlassian account?

Because I have a free plan, and it only allows me a maximum number of 10 accounts, so the accounts recovered don't make any sense for me, because it's getting near 500 accounts.

Thanks,

Andrea

[Angélica Luz]

Hi Andrea,

If someone already used any other Atlassian Cloud products, they have an Atlassian account. 

It will not consider your Plan when you claim the accounts, because you can add 500 users to your site, but you can only have 10 licensed users. From those 500, only 10 of them can be added to the group jira-software-users and confluence-users. 

Before claiming the accounts, you can disable the product access to make sure they will be imported to your site. 

Go to Cog icon > User management > Product access and disable all products.

After that, you can manually add the desired users to the default groups that give access to Jira and Confluence.