gsuite integration does not give access to confluence

[Mirko Schmidt]

Hi there,

My org uses gsuite integration to manage users.

"All users from G Suite" is added in the settings/"product access" page to both products: Jira Software and Confluence.

Problem: New users do not get access to confluence. (But they do get access to Jira software.)

I tried to disable and re-enable gsuite linking, but had no success.

I can fix the issue on a per-user basis by adding new users manually to the "confluence-users" group, but that's causing extra work for every new user.

Can you please let me know how to fix gsuite integration?

[Jimmy Seddon]

Hi @admin_m4m

Welcome to the community.  For something of that nature I would reach out directly to Atlassian Support for assistance: https://support.atlassian.com/contact/

I hope you can get a quick resolution from them.

[admin_m4m]

Hi Jimmy Seddon,
thanks a lot for your quick help!