Verify domain - Missing accounts

[Andrea Rodriguez]

Hi,

I'm trying to verify my domains to claim the accounts, and actually, the domain appears with the status "Verified", however, the number of accounts recovered is not correct for 1 domain.

So, I want to know if it's possible to know the logic behind the the account recovery?

Or if I should do additional steps in order to get the total number of accounts that are in the domain?

I'm attaching in the image the status domain and the number of accounts identified.

Thanks.

[Deleted user]

Hi Marco,

Thanks for your help.

My main target is SSO implementation and the main problem that I have a production site and I am a newbie with Atlassian product, only an IT manager :)

I am a little bit surprised that the managed users are in one organization and the product in another one.

In my understanding I think I have to implement SSO in the first one where domain is validated and users managed...

For sure it would be easier to have only one organization... All the products are already in the second one.

[Dave Meyer]

Hi @[deleted] ,

Yes, domain verification and users being managed accounts are prerequisites to enabling SSO, so you should configure SSO in that organization. You can follow the link above https://confluence.atlassian.com/cloud/transfer-products-to-another-organization-967318518.html to consolidate the other organization into the one with the domain verified. If you run into any problems, just contact Atlassian support.

It's important to understand that SSO depends only on the domain being verified, not on which products are part of your organization. So when you configure SSO, it's enforced regardless of whether you've transferred the products into the org or not.

[Marco Guerrero]

Howdy @[deleted] ,

Yeah, you probably want to merge those 2 Organizations into one Organization. The process to do that is by transferring the products from one organization to the other organization . Here it is the Atlassian documentation on how to do that:

https://confluence.atlassian.com/cloud/transfer-products-to-another-organization-967318518.html

You probably want to keep the organization in which you already have your users logging in, which I assume is the one that has the domain verified and the managed users. That way end users are not impacted.

Let me know how it goes or if you have any further questions.

Have a great day!!

-Marco Aurelio