Verified my domain, but still cant confgure the products

[Richard Greville]

Ive verfied my domain and on the admin panel under "Directory" and "Domains" I see my Domain listed with the green "Verified" txt, so looks good. I manually checked DNS and could see my TXT record from a number of public DNS servers, the TXT record is still valid and not been removed. However when I go to configure the SSO, for example I click through to "Security" and then "SAML single sign-on" I still get the below message "

You need to verify a domain

To enforce SAML on your managed accounts, you need to verify a domain."

Am I missig something?

I am on a trail (its a valid trail) and It did ask me to claim all the users, Ive held off as I dont want to migrate all the users as yet until we complete the trail and testing.

Thanks

RG

[Narmada Jayasankar]

Hi Martin,

You should not have any problems with the scenario you have described. Please see the following section from the Atlassian Access user provisioning documentation

If your Atlassian organization already has existing users:

• And the identity provider has a user with the same email address as a user in your organization, we'll create a link between both user accounts. Going forward, you can only make changes to the user's account from your identity provider.
• And the identity provider doesn't have a user with the same email address as a user in your organzation, the user's access remains the same and you can still manage that user from your Atlassian organization.

Thanks,

Narmada Jayasankar

Lead Product Manager

Atlassian Access