Unable to Locate users by first or last name in user management
Ive noticed in the past weeks that when reviewing a users account, i can no longer look up users by their first name or last name and occasional email address returns an account but of the time it does not. This is especially true if the user has a username next to their account name.
Is any one else experiencing the same thing? We do use Atlassian Access but is in the site user management section not in Atlassian Access Directory.
This is causing extra time for us to locate user accounts and leading to a really bad experience as we have to look up account in various ways before confirming if they actually have an account or not.
Here is the example:
I want to locate the account for a user named Aleena. I would expect searching for Aleena would return any account with that name:
But when i search for the first name, no results are found. When i search for the full name i get the same results
For results to be returned i have to use the username next to account name now which is normally the first letter of the first name and last name but not always the case depending on the users email address it seems like. Some accounts will be Firstname.Lastname and for outside vendors, sometimes i dont have the email just the first or last name so i have to try a combo occasionally to find the account.
When i use the email address, it is hit or miss on returning the account.
Any help or understanding if something has changed would be appreciated so i tell our team the best way to look up accounts.
1 answer
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