Trouble removing a site-admin, please share the steps

[smohanty]

Hi, I went through the available earlier posts, but it doesn't seem to be helpful to me. I tried removing a site-admin, who is no longer associated with our organization. Inspite, of following all the steps available in the earlier posts, I cannot remove the user from the site-admin group.

Please note, I'm the primary contact for my organization as well.

[Huwen Arnone _Deiser_]

Hi @Sean Bagan 

• I've found this issue that relates pretty much to your case: You, as an admin, cannot access the billing information >> https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-access-quot-Administration-quot-or-quot-Billing-quot/qaq-p/1369864
• And this other thread refers to a person that cannot access their admin panel >> https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-access-quot-Administration-quot-or-quot-Billing-quot/qaq-p/1369864

I can see this usually related to an issue associated with the same person having multiple accounts.

If you cannot solve it by yourself, I would recommend getting in touch with Atlassian itself.

I hope this was useful for you. Regards!