Temporarily exclude users from two-step verification

[Jason Sweet]

A user has lost his phone and needs to re-enable 2FA. 

I found this link to a description to temporarily exclude him but the instructions do not match my screens. I am Org Admin and have a valid subscription to Atlassian Access.

It says to select Directory > Managed accounts.  This option does not exist.

Please advise.

Thank you.

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https://confluence.atlassian.com/cloud/enforced-two-step-verification-938859738.html#Enforcedtwo-stepverification-temp_exclude

To exclude a user from two-step verification

1. From your organization at  admin.atlassian.com, select Directory > Managed accounts.

2. Find the user's account, perhaps using the available filters, and click Show details.

3. From Two-step verification under Security, click Exclude from two-step verification.

[Jonathon Yu]

Atlassian Access is how you would connect your Atlassian cloud products to an external identity provider like Azure AD to get provisioning and SSO setup, so to connect to Azure you would need Access.

On top of that, Access provides other security and authentication policies, as well as API token controls, audit logs, and other security features. You can see the whole feature list and a demo here: https://www.atlassian.com/software/access