Sync custom attributes from Okta

[Steiner Acedo]

Hi, 

All users and groups are being provisioned from Okta with the Atlassian Access product and there are some standard fields like department, job title, etc. that are being properly synced from Okta to our Atlassian Cloud account, that is great, that works. The problem is that I'd like to sync a specific custom field from Okta which is manager email and use it as a user attribute to fill the approver field on Jira Service Desk with an automation rule. Is that possible without using a custom script, another add-on or doing some dark magic???, can I just try to push any custom field from Okta and it will get stored in the user's attributes?? 

Best

[Neill Walker]

It sounds like the Okta group is associated with more than one Atlassian product access.

In admin.atlassian.com > Directory > Groups

Select the group, and check it's product access.