Supporting multiple iDPs. ... Is this NOW a feature?

[Matt Olson (old, dont reference)]

Our company needs to make a critical decision to move to the Atlassian Cloud, or another option.

A requirement is to be able to set up multiple iDPs.

We have an on-prem Confluence instance that we would need to connect to a JIRA cloud, and the connection is split between four brands.

We used a SAML SSO plugin for this in the past, but I'm not seeing that this plugin is an option for JIRA cloud.

In the past, Atlassian said it was part of the roadmap. 

1) Is this now a feature with Atlassian Access?
2) Is this a feature with Atlassian Access as a standalone product? (we may be migrating to Atlassian Cloud Premium, not Enterprise)
3) Is this possible connecting an on-prem Confluence with SAML SSO plugin, to a JIRA Cloud instance using Atlassian Access?

What is the latest?

[Angélica Luz · Accepted solution]

Hi Michelle,

Thank you for reaching out to Atlassian Community!
Since all accounts were migrated to Atlassian account in 2017, administrators can no longer edit user's email or full name, only the users can change these details thought their profiles on id.atlassian.com.
The articles you mentioned are for those who have verified a domain.
Once you verify a domain on Jira or other Atlassian product, you will prove that you own that domain, so you will be able to change user's details.
Firstly, you must create an organization, and then you can verify a domain to manage the user's accounts.

Hope this helps!
If you have any other question, please let us know.

Regards,
Angélica

[Marty · Accepted solution]

Hi Michelle,

if you're still stuck I'd recommend reaching out to support at support.atlassian.com.

I hope that helps!

[Michelle Scott]

Thank you! Yes, I will call them in the morning. Seems weird that the site administrator cannot manage user details....