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Not able to set up SAML SSO because I am unable to verify my domain.

Jennifer_Saylor
June 22, 2020

I set up a site and verified my domain, unfortunately I was completely locked out of that site because a saml setting was wrong and I did not create a user that was not a member of the domain as a back door back in. I was unaware I needed to, but now I am. So I had that site deleted and created a new one. I can not verify my domain on the new site, because it says the site is already verified on another site. I contacted support and was told to submit this to the community for help.

So please, I need help. I can not move forward to set up SSO without being able to verify the domain. 

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2020

Hello Chris,

Welcome to Atlassian Community!

G Suite is a feature that is already available on Cloud sites, it's not necessary to install any add-on. 

You can find the option on Cog icon > User management.

Screen Shot 2020-11-12 at 17.17.48.png

 

Also, it shouldn't be necessary to install anything on the GSuite side, so I'm not sure what button you are mentioning. Can you please share a screenshot or the documentation where this information was added? 

You can find the steps to connect Atlassian Cloud and GSuite on the documentation below:

Regards,
Angélica

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