New user not receiving invitation email

There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail.

It worked well days ago. And I don't think it's due to company mail server as we're using same company mail server and others can receive invitation mail before.

Any possible way to figure out what goes wrong?

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Atlassian recommended

Hello Everyone,

We want to ensure you have the most up-to-date information about Bitbucket invitation issues and how to get support. With this said, we've published an article relating to this topic and how to best get support and quickly be unblocked.

Please see How to get support for Bitbucket Cloud invitation and notification issues.

In the above article, you will find the best ways to get unblocked along with the context of the problem, causes, and steps to know to avoid in the future.

Community Product Lead,
Stephen Sifers

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New user not receiving invitation email

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