New user not receiving invitation email

[Cristiano Schwening]

Hi, 

There's new user my company and I invited him, however, this time the user hasn't received anything. I tried to resend in user management tab for several times, and he checked all the mail boxes, no invite mail.

It's possible removed those bounces for the notifications should work normally? My URL: celk.atlassian.net.

[Angélica Luz]

Hello James, 

Thank you for reaching out to Atlassian Community!

I see that you opened tickets with our Customer advocates and they are helping you with this request.

As mentioned and also I confirmed, there are no blocks on your domain, so you should receive notifications.

Please, make sure to whitelist our domains and IPs: Atlassian cloud IP ranges and domains

If it shows any error on the UI when you invite a user, please let us know.

Regards,
Angélica