Jira can't delete this account AUTO-RENEW

[David Lim]

when I trying to delete a Jira account, it prompting me this error:

You can't delete this account

The account for XXXX XXX XXX can't be deleted because:

• This account is related to active accounts that are set to AUTO-RENEW

[Angélica Luz]

Hello @kherge,

Welcome to Atlassian Community!

I searched for your full name here and I found many accounts, so I'm not sure which is the affected one. 

If the account is from a verified domain, may I know if you already contacted the administrator to check if they can reactivate your account?

Are you facing this issue when trying to access id.atlassian.com?

Since the community is public, is up to you to share the email address and the Cloud URL here. As a workaround, you can post the information and then edit your reply and remove it, because we have access to the post history, so we will be able to get the information.

You can also contact our customer advocates at support.atlassian.com/contact where only us from Atlassian and you will have access, so you can share private information. 

Regards,
Angélica

[kherge]

Hi @Angélica Luz ,

The domain is yosan.io and I am the administrator. The administrator account is receiving this error.

[Angélica Luz]

Thank you for the details, @kherge.

We were able to check here that the account was deactivated by the Org administrator, so they must activate your account again.

{"deactivatedInfo":{"deactivatedBy":"","deactivatedOn":"2020-03-30T03:24:20.045Z"},"blockedBy":{"type":"orgAdmin","reason":"Blocked by Org admin"},"auth0User":true}

I saw that you talked with our support a while ago and it was related to another account where I found a block and I removed it:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

If you are the Org administrator or know who they are, it's necessary to go to admin.atlassian.com > Directory > Managed accounts and reactivate the account.