Jira Software and Confluence Cloud login with ADFS

[ptunstad]

Im trying to find out if it is possible to login to Atlassian services(Jira and Confluence) using the companys already existing ADFS.

I noticed the possibility for SAML single sign-on in Atlassian Access, but in the documentation they claim to not officially support ADFS(https://confluence.atlassian.com/cloud/saml-single-sign-on-943953302.html?_ga=2.100312606.1287436313.1528705498-1122072327.1528705498#SAMLsinglesign-on-Supportedidentityproviders), could Atlassian Access still be the way to go?

I read that Jira Cloud has support for synchronization with Googles Gsuite, maybe i could enable SSO via ADFS there and then link Gsuite to Atlassian?(https://confluence.atlassian.com/cloud/security-with-g-suite-938859740.html )

I also found guides for connecting to LDAP for both Jira(https://confluence.atlassian.com/adminjiraserver071/connecting-to-an-ldap-directory-802592350.html) and Confluence(https://confluence.atlassian.com/doc/connecting-to-an-ldap-directory-229838241.html) "natively", but for both solutions im missing the User Directories-field in admin settings. Also im not sure LDAP might not be supported on ADFS below version 4.0.

Lastly if there exist an add-on from the marketplace that could be used, but the relevant onces i could find seem to be just for server and not cloud.

Any input is appreciated.

[Hannah Fick]

Hi, the same for myself and a couple of my teammates. Don't want to share emails on here, but the support ticket (most of the time support tickets seem to go unanswered) is this one: CA-1609191

Please help. It's so frustrating. 

We can't get any emails and our mail filter doesn't show any sent from Jira.