JSD Cloud and ADFS integration using Atlassian Access

[Muhammad Fahad]

Dear Experts,

I want to sync immediate supervisor information from Windows AD using ADFS to Jira Service Desk (JSD).

Right now, Atlassian access and JSD has a limitation. Both cannot support option to store supervisor. 

I'm exploring different options:

1. Use Access to bring all Users in JSD (via Script Runner or Access)
2. Using script runner, create an API to get the specific user supervisor at runtime (Script runner)

Is it a good approach and doable? Is there any other better approach or workaround available? Please share your ideas.

Thank you

[Angélica Luz]

Hello @oferz,

Thank you for reaching out to Atlassian Community!

When changing users’ email addresses and this message appears, it means that the email is already associated with an active Atlassian account.

Can you please confirm if the user can access id.atlassian.com with the affected email address (the one with the new domain)?

In this case, for you to be able to change the email, the Atlassian account ID must be deleted. Note that, if the user is using this account on another site, they will not be able to access it anymore, so it’s important to check if there is no history associated with this account.

With this said, if the account is not being used and can be safely deleted, you can ask the user to follow the steps below:

1 - Create a test email that you will use only once, for example, test.temp@domain.com. This email must not have an Atlassian account, that's why it's important if it's a brand new email, you can create a Gmail, Outlook, Yahoo.
2 - Go to id.atlassian.com/manage-profile/email. Remember that you need to log in using the NEW account, the one that you need to free to be used.
3 - After logging in with the desired account, change the email to test.temp@domain.com.
4 - Go to test.temp@domain.com inbox and confirm the change.
5 - The email you need is now free to be used since is not linked to an Atlassian account.
6 - Now, go to id.atlassian.com/manage-profile/email logged with the old email and change it to the new email.
7 - Go to the email to confirm the change.

After that, it will be possible to change the email address because the Atlassian account won’t exist anymore and once you change the email on the organization, a new account will be created. 

If the user goes to id.atlassian.com/manage-profile/email and it shows that the account is managed, then it’s necessary to follow the steps mentioned on the documentation below:

• Change Atlassian account email addresses

You can find more details about this issue on this documentation: Unable to change user email with error saying it is already taken, but the other account is not visible in the organization

Kind regards,
Angélica