IdP control of the nickname property of a user profile

[michael]

Users exist in both the "Users" tab and "Managed Accounts" tab of admin.atlassian.com.

In the "Users" tab if I select a user I can see their "Nickname" field and when I hover over it, there is a tooltip saying "This is a managed account. You can update their details to make this profile more consistent and easier to identify.". When I click on "Update Details" it takes me to the "Managed Account" details page for the user, and there is no place on that page to change their nickname.

Alternatively if I click on the user from the "Managed Account" tab, it takes me to the same "Managed Account" details page.

All of the fields on the page except for "Based In" are marked as "Synced from identity provider." and the nickname is not visible on the page.

Similarly in the User Provisioning documentation there is no reference to a nickname field.

Is there a way to edit the nickname field and sync it from Okta via user provisioning?

Is there another way to edit it as an admin?

[Alex Koxaras -Relational-]

Hi @Diogo Rodrigues 

This is a huge pain for many users unfortunately. To answer to your questions

Is there any way to separate products from atlassian access and SSO?

No you can't separate them.

If not, is there any way that I can delete the trello accounts not in use?

Deleting a trello account you must read this: https://support.atlassian.com/trello/docs/deleting-your-trello-account/

However I think that you can simply deactivate the account if you don't want to be charged. You can't delete your trello account, if that user has an atlassian account.

There is an open issue an currently in progress about this. Vote and watch it https://jira.atlassian.com/browse/CLOUD-11072