How to enable a mix of internal & external users?

[Philip Colmer]

At the moment, we're running Jira, Confluence and Service Desk as self-hosted server products. Each of them syncs to our LDAP infrastructure, which holds account information for internal and external users.

I'm trying to map all of this onto the Cloud offerings and I'm stuck with how to deal with the external users.

I've got Atlassian Access syncing against Google for the internal users, with our verified domain.

It looks like we can't use Atlassian Access to hold accounts for our external users, even if we tried to use the REST API to do so, because the documentation says:

"A user account can only be created if it has an email address on a verified domain."

and I'm not going to be able to claim verification on every domain.

In theory, I think I could work around this by creating "local" users on each of the actual Cloud products ... but then the group membership breaks because the groups are held in Atlassian Access ... and they are going to be incomplete because they can't hold external users.

What the heck can I do? I thought that I could use our Keycloak SAML server but (a) that isn't one of the supported IDPs and (b) I think we'd hit the external domain problem again.

[Andrew Lee]

Did anyone manage to get the Rest API for this?

[Joseph Chung Yin]

@Lawrence Wong -

Welcome to the community.  Here is a posting on REST APIs question on Atlassian Discovery  (see link below) addressed or guide you based on Atlassian Team response -

https://community.atlassian.com/t5/Jira-Product-Discovery/Product-Discovery-APIs/td-p/2523303

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Lawrence Wong]

Hi Joseph!

Thanks for the reply, unless I am wrong, the post you mentioned is for get JPD like getting JPD Projects using the current cloud rest API. My list is not JPD but rather a list of all the instances of Atlassian Product currently on our domain.

Let me know if that is the same.

Thanks

[Joseph Chung Yin]

@Lawrence Wong -

Are you using a third party add-on to access the UI in your ask?  Please advise.

Best, Joseph

[Lawrence Wong]

Hi @Joseph Chung Yin ,

No I am not I am getting the list on Atlassian Admin > Security > Discovered Products

regards,
Lawrence

[Joseph Chung Yin]

@Lawrence Wong -

Thanks for the update.  At this time, I would recommend that you to contact Atlassian Support (https://support.atlassian.com) for further assistance.

I am not aware of any existing REST APIs to suppor what you are asking.

Sorry.

Best, Joseph

[Lawrence Wong]

Hi @Joseph Chung Yin ,

No worries. Thank You so much for taking a look at it. I'll raise the support ticket.

cheers,
Lawrence

[Klara Bras]

Hello @Lawrence Wong

did you get any possitive feedback about this point? I am struggling with my customer with the same issue - I´we would like to know if there are any Atlassian Dicscovered products in order to know which user is using Trello, or other product. 

Best regards,

Klara