How do I remove an organization admin?

The user who created our organization originally, who has now left the company, is an organization and site admin. When I try to "Revoke site accesss", I get the error "Unable to revoke site access". If I go into the details of the user and try to remove the "Site administrator role", I get the error "Error changing role".

How can I revoke all access for this user?

Like Helen Khamooshi likes this

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Hello everyone,

It has been a while since this question was posted and we receive many requests for help with Organization administration here, so for new people that may use this post as a reference to find a solution or ask for help, I will add here what you need to do in different situations when it comes Org admin.

1 - I’m an Org admin and I want to add a new teammate as Org admin as well.

As an Org Admin, you can add a new Org admin by going to:

a) admin.atlassian.com where you can see the list of all organizations that you are an admin.

Screen Shot 2021-02-26 at 18.08.33.png

Click on the desired organization > Settings > Administrators.

On this page, you can add and remove the admins.

Screen Shot 2021-02-26 at 18.09.51.png

b) From Jira or Confluence, click on the Cog icon > User management. You will land on the User’s page, then on the top, you will see the same menu “Settings” as mentioned on the steps above.

2 - The Org admin left the company and no one else has permission to remove and add a new admin.

a) The first thing you can do is to talk to your IT team to see if they can activate the email account again and reset the Atlassian account password, so you can log in as the previous admin and follow the steps mentioned on number 1.

b) If the account can’t be recovered:

If you are a site-admin of a Standard or Premium site, go to https://support.atlassian.com/contact/ in order to create a ticket with our support team. A ticket is necessary in this case because we need your consent to access your site to give you the permissions.
If you are a user without admin permissions, then you must contact your site admin for them to create a ticket.
If you are a user without admin permission and the only site and org admin left the company, please create a new question here in the community so we can create a ticket on your behalf.
If you are a site admin or user of a Free Cloud site, create a new question for us to create the ticket on your behalf as well.

3 - If I access admin.atlassian.com I don’t see any organization / I don’t see the Settings when I access the User management.

If you don’t see any option to access the settings, but you can access the User management, it means that you are a site administrator only, so you either need to request access to the Org admin or if they left your company, just follow the steps I mentioned.

Hope this answer helps you to find the solution you need.

Stay safe!

Kind regards,
Angélica

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Hi @Phalgun Maddali , in order to change a user's email address, you need to be an administrator of the organization that has verified that domain (and therefore manages the account). Based on the fact that you've referenced the verified the domain, I am assuming that you are.

Based on your description, it looks like you are looking at the user's screen for your site. This screen allows you to change which products a user has access to and their group memberships, but not edit their account themselves. To change their email, you need to go to their Managed Account page at the parent organization level. (I know it's confusing, we are working on unifying this).

There are instructions here, but basically you should go to admin.atlassian.com, click the name of your organization (not the Jira or Confluence product inside of it), then from the overview screen choose Directory in the sidebar and then Managed accounts

https://confluence.atlassian.com/cloud/make-changes-to-a-managed-user-account-964957894.html

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Ah I had tried this before and I saw a "You have no managed users" message with a button to verify domains. I had also asked the user to visit https://id.atlassian.com/manage-profile/email and change his email id, but he gets a "your account is managed, contact your admin" message. The user gets this message today too.

On digging further today, I realized that we have multiple "approved domains" and I am moving my user with an email id of username@approveddomain1.com to username@approveddomain2.com. Not verified domains. Does that make a difference?

I also do not see the 'suggest changes' button on the user account page today. It was there few days ago.

Thoroughly confused!

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@Phalgun Maddali , if the user's profile says that their account is managed, but when you go to your Managed accounts screen it says that you have no managed accounts and prompts you to verify a domain, the likely explanation is that the organization that you administering is not the one that has verified that user's domain.

If you contact our support team and provide the actual domains in question, they can determine who the administrators of the organization that has verified this domain and could make this change.

I'm not sure what an "approved domain" is. This isn't a term that Atlassian uses.

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