How do I remove an organization admin?
Hello everyone,
It has been a while since this question was posted and we receive many requests for help with Organization administration here, so for new people that may use this post as a reference to find a solution or ask for help, I will add here what you need to do in different situations when it comes Org admin.
1 - I’m an Org admin and I want to add a new teammate as Org admin as well.
As an Org Admin, you can add a new Org admin by going to:
a) admin.atlassian.com where you can see the list of all organizations that you are an admin.
Click on the desired organization > Settings > Administrators.
On this page, you can add and remove the admins.
b) From Jira or Confluence, click on the Cog icon > User management. You will land on the User’s page, then on the top, you will see the same menu “Settings” as mentioned on the steps above.
2 - The Org admin left the company and no one else has permission to remove and add a new admin.
a) The first thing you can do is to talk to your IT team to see if they can activate the email account again and reset the Atlassian account password, so you can log in as the previous admin and follow the steps mentioned on number 1.
b) If the account can’t be recovered:
- If you are a site-admin of a Standard or Premium site, go to https://support.atlassian.com/contact/ in order to create a ticket with our support team. A ticket is necessary in this case because we need your consent to access your site to give you the permissions.
- If you are a user without admin permissions, then you must contact your site admin for them to create a ticket.
- If you are a user without admin permission and the only site and org admin left the company, please create a new question here in the community so we can create a ticket on your behalf.
- If you are a site admin or user of a Free Cloud site, create a new question for us to create the ticket on your behalf as well.
3 - If I access admin.atlassian.com I don’t see any organization / I don’t see the Settings when I access the User management.
If you don’t see any option to access the settings, but you can access the User management, it means that you are a site administrator only, so you either need to request access to the Org admin or if they left your company, just follow the steps I mentioned.
Hope this answer helps you to find the solution you need.
Stay safe!
Kind regards,
Angélica