How can I add an organization admin when the Administration option is missing from settings?

[Rob Horan]

Currently, per Give users admin permissions, only an Org admin can add another. The Org admin must follow the steps below:

1. Log in to your organization at admin.atlassian.com.

2. Choose Settings > Administrators.

3. Click Add administrators.

4. Enter an Atlassian account email address and click Grant access.

The problem I have is at step 2.  There is no Administrators option.

[tim van der maas · Accepted solution]

Hi ,

We use SSO and user provisioning by the access tool.  You can still invite users from an external domain to join. They can just login with a not AD account. I dont think they can have a @domainname adres because there will be a redirect to your service provider.

Hope this helps!

[Ådne Brunborg]

Thanks!

[Sekhar Chandra]

Hi @tim van der maas 

What if the external user want to connect from a different network that is not the jira server hosting network and the user doesn't have vpn access too.

He is trying connect from his organisation's network.

Please help this.

Thanks,

Chandra.

[Ådne Brunborg]

Hi @Sekhar Chandra ,

As far as I understand, Atlassian Access is a cloud product, and only works across Atlassian cloud products. It sounds like you're using an on-prem server installation?

In order to log on to any server installation, a user needs to be able to access the network hosting the server. This is true also for Jira.

So, you need to provide access, either VPN or physical. Or migrate to a cloud solution, either with or without Atlassian Access.

br,
Ådne

[Sekhar Chandra]

@Ådne Brunborg 

You are exactly right, we are using on-prem server. But we tried this by adding a proxy link provided for the external users in server.xml file, adding to this, need we make the external users' IP ids' whitelisted? 

If yes, how to do that?

Thanks

Chandra.

[Ådne Brunborg]

@Sekhar Chandra , the user has to be able to access the network. If coming from the outside, then either whitelisting or VPN should work, but bear in mind that whitelisting requires the external ip adderss to be static. It also provides a security attack point if the other network is breached, so I would advise against it.

I think a VPN is the way to go for you. But in any case, this is a question for your network admins. 

br,
Ådne

[Sekhar Chandra]

@Ådne Brunborg 

Thanks very much.

You helped a lot.