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Email address verification emails Not Being Received EDITED

Kieran osgood
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January 18, 2022

Similar to Robert Wells: https://community.atlassian.com/t5/Atlassian-Access-questions/Email-address-verification-emails-Not-Being-Received/qaq-p/1901747

I'm struggling to receive the confirmation email for atlassian on kieran.osgood@bbr.com

I was able to login via Microsoft and access id.atlassian.com however the company domain displays:

bbr.jpg

However this is not successfully sending an email to my account.

Could you please check and remove that address from your bounce list.

 

Thanks!

1 answer

0 votes
Kerli Loopman
Community Champion
November 6, 2022

I believe this is more Google Authenticator related, not Atlassian related question.

 But here are some solutions from Google itself.

  1. On your new phone, install the Google Authenticator app.
  2. In the Google Authenticator app, tap Get Started.
  3. At the bottom, tap Import existing accounts?
  4. On your old phone, create a QR code: In the Authenticator app, tap More. Transfer accounts. Export accounts. ...
  5. On your new phone, tap Scan QR code.

 

If you've lost access to your primary phone, you can verify it's you with: 
  • Another phone signed in to your Google Account. 
  • Another phone number you've added in the 2-Step Verification section of your Google Account. 
  • A backup code you previously saved.

https://support.google.com/accounts/answer/185834?hl=en

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