Do you have non-profit pricing for Atlassian Access ?

[Guillaume Lazzara]

Hello,

I would like to be able to use Stride with Atlassian Access for my non-profit organization. The only reason why I need Atlassian Cloud is the SAML Feature which could help me in providing a unified experience for my members.

Do you have non-profit pricing for Atlassian Access ?

Thanks !

[Dave Meyer]

Hi @Nitinkumar Balar , you can contact support via support.atlassian.com using your Atlassian Access SEN.

[Nitinkumar Balar]

Thanks @Dave Meyer 

Yes, this seems to be the way, however, the deletion is taking 14 days of buffer time before the account get permanently deleted.

Even I do not  get a specific team to be contacted. How can I get hold of the Atlassian Support Team?

[Dave Meyer]

Hi @Nitinkumar Balar 

It sounds like you've already provisioned separate Atlassian accounts from G Suite under your organization's email domain, while everyone still has all their data under their personal accounts. Unfortunately it's not possible to merge accounts yet, so what I would recommend, assuming your team hasn't created a lot of data with their organization email domain accounts yet is:

1. Disable G Suite syncing

2. Delete the new accounts under the org email that were created (I would contact Atlassian Support to help you with this)

3. Have everyone update their personal email account email addresses to their organization email address

4. Re-enable G Suite syncing. The profile details will sync over from G Suite and SSO will work, but the existing data will continue to be associated with the original account, rather than creating new accounts.