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Claim accounts manually during Atlassian Access initial setup

Bernd Pörner
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December 13, 2022

We just verified our domain for Atlassian Access. 

I got to the "Claim accounts" screen and I wonder if there's a way to claim only selected accounts in this initial step.

I ask because during domain verification I discovered that a lot more people in our company have Atlassian cloud accounts than I imagined. I only want to claim around ten percent of these accounts and don't want to bother the other 90 percent. 

So is there a way to claim only selected accounts initially, or do I have to claim all accounts for our domain first and then unclaim all accounts that I don't want to manage?

Thx for your answers in advance.

 

 

1 answer

1 vote
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 23, 2019

Hi Jeff,

Welcome to Atlassian Community!
Just to make sure that we are on the same page, I would like to confirm if you are trying to delete this person from the Administration > Users.
If so, if this person is also a site-admin, you won't be able to delete, unless you remove the group site-admin from their profile.
So please, go to Administration > Users > Click on the user you need to delete and remove the site-admin group. After that, try to delete the user again.

If you face any issue, please let us know.

Regards,
Angélica

Toby Egbuna
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March 1, 2023

hi @Angélica Luz I'm trying to do the same but I'm on a JIRA free plan.  Is there a way to remove the admin that created our account and take admin access? I can't find the administration tab

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