Changing email id - User is both managed and unmanaged

[Phalgun Maddali]

Hi

I am trying to updated a users' email id from username@approveddomain1.com to username@approveddomain2.com. Both the old and new domains are 'approved domains' in the Org Setup (not verified domains).

I visit the user's profile page to edit their email id, and I cannot see the edit email id option even though I am Global Admin. 

I ask the user to do it themselves at https://id.atlassian.com/manage-profile/email but they see an error - Your Account is managed, contact admin to change your email address. 

So I visit admin -> organization -> managed accounts section and I see "you have no managed users". 

How do I change this person's email id? 

[Angélica Luz]

Hello @Narendra Kumar,

Thanks for reaching out to Community!

It's possible to see the date that a user was added but only if they never accepted the invitation.

If you go to User management > Users you will be able to see this icon next to their names where it shows when they were added.

After the first login, it will show only the last time they've logged in on the site.

If you resend the invitation, it will not be possible to see when the invite was resent. 

Regards,
Angélica