Changing email id - User is both managed and unmanaged

[Phalgun Maddali]

Hi

I am trying to updated a users' email id from username@approveddomain1.com to username@approveddomain2.com. Both the old and new domains are 'approved domains' in the Org Setup (not verified domains).

I visit the user's profile page to edit their email id, and I cannot see the edit email id option even though I am Global Admin. 

I ask the user to do it themselves at https://id.atlassian.com/manage-profile/email but they see an error - Your Account is managed, contact admin to change your email address. 

So I visit admin -> organization -> managed accounts section and I see "you have no managed users". 

How do I change this person's email id? 

[Angélica Luz · Accepted solution]

Hello @Sander Quirynen,

Welcome to Atlassian Community!

I can see that you are an Org Admin, so I would like to confirm if it was resolved.

Are you able to access the Org and manage the users, domains, and everything else?

If you face any issue or have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Sander Quirynen]

Hi Angélica,

It has indeed been resolved in the mean time.

[Mehmet A _Bloompeak_]

If the org admin has company email address, you can recover the password by getting access to the mailbox,  otherwise there is not way.

[Prince Nyeche]

Hi @Sander Quirynen 

Do you know who is the Technical Contact to the Instance? Probably that person can reach out to Support directly.  if it's the same person that refusing to cooperate then there's nothing you or anyone else can do about it. 

[Sander Quirynen]

I'm the technical contact.

I have contacted Support, but they sent me here.