Cannot add sites to my organisation

[Lucas Hornung]

I have set up user provisioning between Azure AD and Atlassian Cloud, and I am able to see users, as well as groups in atlassian access, that have been provisioned. However, I cannot find those groups/ users under "manage users" or "manage groups" within the admin panel. Since I read that this issue may be linked to adding my existing sites to my organization, I have tried that, but under user provisioning --> product access I don't get the option to add sites. Is there anything I am missing here?

[Angélica Luz]

Hello @snowman1108,

Welcome to Atlassian Community!

In order to delete an Atlassian Cloud site, you need to cancel its subscription first and after that, it will be automatically deleted after 2 weeks.

Go to my.atlassian.com and click on "Cancel subscription" for the desired site. 

For more details, please check the documentation below:

• Cancel your site subscription

Regards,
Angélica