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Can't create an Account with email address

adbahrani
September 18, 2018

Hi, I've tried to create an Atlassian Account with the follow email Address <redacted>. But I don't get a link to verify my email. I've also tried to get a recovery link to recover password in case some how there was an account with my email, but with no luck. How can I activate my account with that email ?

Please advise, 

3 answers

0 votes
Curtis
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August 17, 2021

It might take a while to propagate through the DNS providers servers (there are usually several). It might be a matter of just waiting a day or two.

0 votes
Gabriel Muller
August 17, 2021

It is only possible to verify a domain once. If the domain is already verified through HTTPS, you won't be able to verify it again with DNS, and vice versa. You would need first to unverify the domain, in order to be able to verify it with another method.

0 votes
John Funk
Community Champion
August 16, 2021

Hi Rainer -Welcome to the Atlassian Community!

Can you share a screenshot of the error you are getting and the exact steps you were doing when you got the error? 

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